SENIOR LINE 

Ask an adviser
Need help claiming benefits or entitlements?
Call Senior Line, our free telephone advice service, for advice on a wide range of welfare rights issues.

Our trained advice workers can help with issues such as:

• claiming benefits;
• housing options;
• getting help at home; and 
• entitlement to a bus pass.

SeniorLine is free, impartial and confidential and aims to enable as many callers as possible to take action themselves. Alternatively, we can supply details of relevant local or national organizations. When you call, you may be asked appropriate questions to ensure that we have all the relevant facts and can explore all the options available.

There are some types of help that SeniorLine staff are unable to offer:

• SeniorLine cannot take individual cases or offer advice work.
• The advice workers are not trained in counselling or legal matters, neither can they offer medical advice.
• Financial advice is restricted by the terms of the Financial Services Act 1986.
• SeniorLine does not recommend tradespeople.

Call SeniorLine today on 0808 800 6565. Lines are open Monday to Friday 9am-4pm. Calls may be monitored by the service manager for quality and training purposes.

Advice leaflets

Whether you are looking for advice on claiming benefits, need information about home security or the digital switchover, our range of regularly updated leaflets can help.

Our most popular advice leaflets and information sheets are available as web pages. The rest of our information is easily downloaded in PDF or plain text format.

Financial advice
These publications help you to manage your money, understand pensions, and find out about the different benefits you could be entitled to and how to claim them.

Health advice
This section covers common health conditions as well as general wellbeing issues like staying warm in winter and healthy eating. It also offers advice on dealing with the NHS and on getting extra help at home.

Housing and home safety advice
These leaflets help you to ensure your housing meets your needs in terms of safety and comfort, focusing on solutions like sheltered housing, care homes, or getting help to stay in your own home.

Leisure and technology advice
This section looks at how you can make the most of your retirement by enjoying a range of leisure activities from gardening to computer games.

Contact Help the Aged Senior Line 0800 800 6565