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Client groups
- Home Owners Private sector tenants Housing association (RSL) tenants
- Council tenants
- Specialist service to people with disabilities
- Service targeted at lower income people
- Access to services
- Home visits routinely offered
- Services provided normal weekday hours only
- Office open normal weekday hours only
- Office accessible by wheelchair
- Initial home visits available, if needed
Services provided general
Staff will visit clients and offer information, advice and support on:
- Problems relating to their property
- All their housing options
- Completion of any necessary forms
- Legal entitlements
- Other available support services
- Finance
- Staff will give information about financial options and their implications. They will also give practical assistance on raising funds. This will include:
- Availability of grants from statutory bodies
- Obtaining independent financial advice
- Releasing equity and accessing loans
- Accessing charitable funding
- Benefit entitlement
- The effect that certain options may have on benefit entitlement
- Insurance claims
- Savings
Technical matters
Staff will give reliable technical advice, which will include:
- Advice on the scale and cost of any necessary works
- Help with choosing a reputable and reliable builder
- Monitoring the builder's performance
- Appropriate contracts and documentation
Other services
This HIA also provides the services ticked below:
- Handyperson services
- Decorating services
- Gardening services
- Home security advice and services
- Falls prevention advice and services
- Hospital discharge services
- Services for people with specific disabilities or impairments
- Advocacy
e-mail: andy.birkett@canterbury.gov.uk
Tel: 01227 862580
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